{"id":25066,"date":"2018-03-19T07:08:44","date_gmt":"2018-03-19T11:08:44","guid":{"rendered":"https:\/\/www.qcmakeupacademy.com\/?p=25066"},"modified":"2018-03-19T07:08:44","modified_gmt":"2018-03-19T11:08:44","slug":"4-makeup-client-nightmares-and-how-to-deal-with-them","status":"publish","type":"post","link":"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them","title":{"rendered":"4 Makeup Client Nightmares and How to Deal With Them"},"content":{"rendered":"Over the course of your professional makeup career, you\u2019re going to work for all sorts of clients. Some of them will be positive and eager to trust your expertise. Others\u2026 well, they can be total nightmares! Can you tell if a client is going to be difficult right from the get-go? Have you noticed that she has a rude tone to her voice when she talks to you? Or maybe she sounds difficult to work with when you ask for more information. Whatever the case, you can refuse to take them on. That\u2019s the beauty in <a href=\"https:\/\/www.qcmakeupacademy.com\/2017\/08\/become-freelance-makeup-artist-step-step-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">becoming a freelance makeup artist<\/a>\u2014you call the shots!\n\nBut it\u2019s not always so black and white. Many of the most difficult clients seem friendly at first. Some might even be difficult despite having good intentions! Confusing? We thought so, too! That\u2019s why we\u2019ve come up with a guide on 4 nightmare makeup clients you\u2019ll meet\u2026 and how to deal with them!\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them\/#Some_common_client_types\" >Some common client types:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them\/#How_to_deal_with_them\" >How to deal with them:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them\/#After_the_appointment\" >After the appointment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them\/#Theres_another_type_of_client_who_may_be_tricky_to_work_with%E2%80%A6_Check_out_this_post_for_advice_on_working_with_clients_who_dont_wear_makeup\" >There\u2019s another type of client who may be tricky to work with\u2026 Check out this post for advice on working with clients who don\u2019t wear makeup!<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Some_common_client_types\"><\/span>Some common client types:<span class=\"ez-toc-section-end\"><\/span><\/h2>\nKnow your enemy! Okay, we\u2019re being a bit dramatic, but the point still stands! Understanding your clients will allow you to identify the issue you need to address. Unfortunately, there\u2019s no tell-tale way to identify nightmare clients from the beginning. But if you recognize the signs early on, you can start counter-measures to make sure your appointment doesn\u2019t completely derail\u2026\n<h3>1. The unrealistic client<\/h3>\n<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"448\" class=\"alignnone size-full wp-image-25076\" src=\"https:\/\/www.qcmakeupacademy.com\/wp-content\/uploads\/2018\/03\/mature-woman-wants-to-look-young.jpg\" alt=\"mature woman wants to look young\" srcset=\"https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/mature-woman-wants-to-look-young.jpg 672w, https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/mature-woman-wants-to-look-young-300x200.jpg 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/>\n\nThis type of client typically hasn\u2019t paid for professional makeup services before. She\u2019s harmless enough, but her unrealistic expectations can leave her unhappy with your services. This client usually brings a photo of a Photoshopped model to the consultation. If she\u2019s a mature client, she might think that makeup would give her an instant Botoxed look\u2014she expects to look 20 years younger!\n\nYour client needs to know that an hour-long makeup session can only do so much. And it certainly can\u2019t reverse the effects of time\u2014unless she\u2019s paying for a <a href=\"https:\/\/www.qcmakeupacademy.com\/online-makeup-courses\/special-fx-makeup\/\" target=\"_blank\" rel=\"noopener noreferrer\">special FX makeup<\/a> appointment!\n<h3>2.\u00a0The micromanager<\/h3>\nEver watch a painting video where a few odd lines on the canvas suddenly transform into an exquisite, jaw-dropping painting? That\u2019s the magic of art! Many layers go into achieving the final product\u2014just like makeup.\n\nThe micromanager doesn\u2019t really trust you, the professional artist, in this process. She wants to control every step and is constantly watching and evaluating everything you do. No small detail is out of bounds for her. Those sharp lines that haven\u2019t been blended out yet?\u00a0 Expect to hear all about it! She starts to worry and devise ways to get you back on track. What she doesn\u2019t know is that you\u2019re actually right <em>on<\/em> track.\n\nShe likely doesn\u2019t know enough about the application process. Micromanaging small, trivial details that can be sorted out with some quick blending are fruitless efforts for her. If she really can do it better herself, why did she hire you in the first place?\n<h3>3.\u00a0The passive THEN aggressive client<\/h3>\nYou can\u2019t control how a client feels. You can only do your best to listen to her and create a look that suits her style and the event. But, some clients are rude and unhappy no matter what you do!\n\nThis type of client doesn\u2019t offer much input when you first start the session. She initially tells you that she just wants something \u201csimple\u201d or \u201cnatural\u201d. She gives you the bare minimal in details. Beware! She won\u2019t give you feedback during the appointment, but at the end, when you\u2019re done, it all comes out. This client wastes everyone\u2019s time by being silent about what she\u2019s thinking!\n\nShe may not know exactly what she wants, but she does know what she <em>doesn\u2019t<\/em> want\u2014and she\u2019s not afraid to tell you!\n\n<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"448\" class=\"alignnone size-full wp-image-25078\" src=\"https:\/\/www.qcmakeupacademy.com\/wp-content\/uploads\/2018\/03\/angry-makeup-client.jpg\" alt=\"angry makeup client\" srcset=\"https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/angry-makeup-client.jpg 672w, https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/angry-makeup-client-300x200.jpg 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/>\n<h3>4.\u00a0The miser<\/h3>\nYou probably gave <a href=\"https:\/\/www.qcmakeupacademy.com\/2017\/03\/how-your-friends-are-hurting-your-makeup-career\/\" target=\"_blank\" rel=\"noopener noreferrer\">discount services to friends and family<\/a> or even acquaintances when you were starting out. That\u2019s completely normal\u2014especially when you need guinea pigs to practice on! But when you\u2019re an established artist, giving discounts all the time can hurt your business!\n\nWe aren\u2019t saying that you shouldn\u2019t <a href=\"https:\/\/www.qcmakeupacademy.com\/2016\/10\/5-cheap-marketing-tips-boost-makeup-artistry-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">reward customer loyalty<\/a>. But as your business grows, so does your overhead. Usually clients of this type are unaware of how they\u2019re hurting your business and how they make it difficult for you to say no. Other, more aggressive clients, start to nit-pick tiny details and state how unhappy they are even though they accept everything you did\u2014all in the hopes of receiving a discount. Make sure your contracts are iron clad\u2014they\u2019ve been known to help an artist out of a pickle!\n<h2><span class=\"ez-toc-section\" id=\"How_to_deal_with_them\"><\/span>How to deal with them:<span class=\"ez-toc-section-end\"><\/span><\/h2>\nThe key to dealing with a nightmare client is to keep your cool! Communication is the ultimate problem solver. From the very beginning of the consultation to after the appointment is finished, communicating with your client politely and professionally is a must! Besides being prepared to listen during a consultation, you also need to <a href=\"https:\/\/www.qcmakeupacademy.com\/2017\/09\/6-questions-makeup-artists-always-ask-clients\/\" target=\"_blank\" rel=\"noopener noreferrer\">know what to ask<\/a>. It\u2019s a two-way street. Being open to questions and plentiful with your answers helps you give the best service.\n\nThere are three things you need to be when you interact with your client:\n<ol>\n \t<li>Be clear about what you\u2019re doing: During the consultation, make sure your client is on board with all your suggestions. Once you have a good idea of what your client wants, you can let her know your ideas. If she wants a romantic look, and you want to use a soft rose-gold eyeshadow, tell her why. Is it <a href=\"https:\/\/www.qcmakeupacademy.com\/2019\/01\/how-to-style-a-bride-and-for-the-big-day-work-with-makeup-artist\/\">because of the dress she\u2019s wearing<\/a> for the event? Does rose-gold complement her complexion and\/or hair color? Explaining your choices can make a huge difference in how your client sees the application process. When you sound like you know what you\u2019re talking about (because you do!), she\u2019ll be more trusting of your talents and decisions.<\/li>\n \t<li>Be professional: Professionalism doesn\u2019t just apply to your language. Being professional requires you to carry yourself in a certain way. Be friendly, be courteous, and meet all your client\u2019s (realistic) expectations before going further.<\/li>\n \t<li>Be confident: When a client asks you bold or inappropriate questions, you might find yourself struggling to find a response. When you\u2019re caught off-guard, it\u2019s difficult to find the information and respond in a pacifying tone. It\u2019s a lot to juggle! But being confident and firm means you won\u2019t risk being taken advantage of.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"After_the_appointment\"><\/span>After the appointment<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<img loading=\"lazy\" decoding=\"async\" width=\"672\" height=\"445\" class=\"alignnone size-full wp-image-25079\" src=\"https:\/\/www.qcmakeupacademy.com\/wp-content\/uploads\/2018\/03\/makeup-artist-who-doesnt-take-things-personally.jpg\" alt=\"makeup artist who doesnt take things personally\" srcset=\"https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/makeup-artist-who-doesnt-take-things-personally.jpg 672w, https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/makeup-artist-who-doesnt-take-things-personally-300x199.jpg 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/>\n\nAt the end of a turbulent gig, politely pack up your things and give any instructions for maintaining the look. Giving excellent client service is your top priority! After you\u2019ve stepped away, make sure you do one very important thing: don\u2019t take it personally!\n\nAny critiques she may have are not about you as a person! She likely dislikes the eyeliner type or the color of her blush. These are all issues that boil down to personal preference. Don\u2019t let the negativity <a href=\"https:\/\/www.qcmakeupacademy.com\/2016\/11\/nathan-johnson-stress-management-makeup-artists\/\" target=\"_blank\" rel=\"noopener noreferrer\">stress you out<\/a>!\n\nHave you encountered any of these clients?\n<h2 class=\"cta\"><span class=\"ez-toc-section\" id=\"Theres_another_type_of_client_who_may_be_tricky_to_work_with%E2%80%A6_Check_out_this_post_for_advice_on_working_with_clients_who_dont_wear_makeup\"><\/span>There\u2019s another type of client who may be tricky to work with\u2026 Check out this post for advice on <a href=\"https:\/\/www.qcmakeupacademy.com\/2017\/11\/work-clients-dont-wear-makeup\/\" target=\"_blank\" rel=\"noopener noreferrer\">working with clients who don\u2019t wear makeup<\/a>!<span class=\"ez-toc-section-end\"><\/span><\/h2>","protected":false},"excerpt":{"rendered":"Over the course of your professional makeup career, you\u2019re going to work for all sorts of clients. Some will be positive and eager to trust your expertise. Others are more than unpleasant!","protected":false},"author":11,"featured_media":37794,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"ppma_author":[434],"class_list":{"0":"post-25066","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-your-makeup-career"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 Makeup Client Nightmares and How to Deal With Them - QC Makeup Academy<\/title>\n<meta name=\"description\" content=\"Over the course of your professional makeup career, you\u2019re going to work for all sorts of clients. Some will be positive and eager to trust your expertise. Others are more than unpleasant! Here&#039;s our guide to dealing with 4 common makeup client nightmares!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Makeup Client Nightmares and How to Deal With Them\" \/>\n<meta property=\"og:description\" content=\"Over the course of your professional makeup career, you\u2019re going to work for all sorts of clients. Some will be positive and eager to trust your expertise. Others are more than unpleasant! Here&#039;s our guide to dealing with 4 common makeup client nightmares!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qcmakeupacademy.com\/blog\/2018\/03\/4-makeup-client-nightmares-and-how-to-deal-with-them\" \/>\n<meta property=\"og:site_name\" content=\"QC Makeup Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/QCMakeupAcademy\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-19T11:08:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qcmakeupacademy.com\/blog\/wp-content\/uploads\/2018\/03\/Feature-Photo-Template-35.png\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Celina Feng\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@QCMakeupAcademy\" \/>\n<meta name=\"twitter:site\" content=\"@QCMakeupAcademy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Celina Feng\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them\"},\"author\":{\"name\":\"Celina Feng\",\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/#\\\/schema\\\/person\\\/a7d2f53d646e8e3a33610418d6f79c67\"},\"headline\":\"4 Makeup Client Nightmares and How to Deal With Them\",\"datePublished\":\"2018-03-19T11:08:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them\"},\"wordCount\":1224,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/Feature-Photo-Template-35.png\",\"articleSection\":[\"Your Makeup Career\"],\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them\",\"url\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them\",\"name\":\"4 Makeup Client Nightmares and How to Deal With Them - QC Makeup Academy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/2018\\\/03\\\/4-makeup-client-nightmares-and-how-to-deal-with-them#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/Feature-Photo-Template-35.png\",\"datePublished\":\"2018-03-19T11:08:44+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.qcmakeupacademy.com\\\/blog\\\/#\\\/schema\\\/person\\\/a7d2f53d646e8e3a33610418d6f79c67\"},\"description\":\"Over the course of your professional makeup career, you\u2019re going to work for all sorts of clients. 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