<\/span><\/h2>\n\nWe provide a service and it is one that we are required to bill for. As I said before, mistakes can happen. If you find you have overcharged your client, you need to resolve the situation immediately.<\/p>\n\n
Let\u2019s say the client calls you to tell you that they just reviewed the receipt for their bridal party and they see that it was miscalculated and they overpaid $200. The first thing you would do is review your receipt and check the math. If they are correct, you apologize and immediately send them the difference through PayPal, a cash hand-off, or a check in the mail.<\/p>\n\n
If you are reviewing your receipts on your own and you notice you accidentally overcharged a client, call or email them immediately and fess up! The worst thing you could do is keep your mouth shut and wait to see if they notice. This is bad for two reasons. First, karma! Even though it was a mistake, it is technically stealing and you have stronger moral fiber than that! Second, if they find the mistake and have to call you, it will make you seem very unprofessional\u2026especially since you will be lying when you say you hadn\u2019t noticed! Do the right thing!<\/p>\n\n![\"Woman](\"https:\/\/www.qcmakeupacademy.com\/wp-content\/uploads\/2016\/02\/shutterstock_272095901_ed.jpg\")
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Now, if you undercharge your client, there are two options for you. If it is a personal client, say a bride or someone for a special occasion, you can chalk it up to a mistake and take the loss, or you can reach out and make the correction. If this happened to me, I would take the loss. To reach out later because you made an error in calculations could be viewed by your client as unprofessional. We work in a business that is fueled by word of mouth. Sometimes it is better to eat our mistakes than lose the positive feedback we might have otherwise received.<\/p>\n\n
Now, if it is a corporate client and you have undercharged, I would recommend you reach out to the person who hired you, explain the mistake and ask if you can submit an invoice for the difference. We are human\u2014mistakes happen, and a corporate client would not see this as unprofessional, since they had already accounted for your rate in the overall budget.<\/p>\n\n
Mistakes can happen, both in application and interaction. If, and when, they do, forgive yourself and do the best you can to recover from them. As a human, you\u2019re going to screw up. If you make good on it, your client (who is also human) will most likely move past it very quickly!<\/p> \n\n